Support
Colortrac provides comprehensive support services to assist customers with any inquiries they may have regarding both the latest and legacy scanners and software.
Supporting customers through approved resellers and our UK distributor, together they are readily available to address pre-sales and post-sales questions, ensuring that our customers receive the utmost assistance throughout their entire experience.
Whether you need guidance on selecting the right scanner for your specific needs or require assistance with the installation, setup, or troubleshooting of our software, our knowledgeable professionals are here to provide you with the support you need.
With Colortrac, you can trust that our support services network will enhance your overall customer experience and ensure the seamless operation of your scanning solutions.
Send a support question
Support for Drivers and Software
Below are links to the latest drivers and software for the current Colortrac range. For any firmware or software updates, please always read any release notes (if issued) alongside them for advice on if the updates are applicable to your device. If in doubt, please contact your reseller or use our support form and provide your serial number.
Support Legacy Colortrac Models
The following legacy models are no longer supported. No new software or firmware updates are available other than the last issue ones. Please check the corresponding pages for further information. Spare parts are also no longer available.
Gx 25 / 42 no longer supported since Jan-2014.
Gx+28 / 42 / 56(non-T) no longer supported since Jul-2017.
Gx+ 28 / 42 (2011) no longer supported since May-2019
Gx+56T no longer supported since Aug-2022
4080 no longer supported since Dec-
Series 4 no longer supported since Sept-2007.
Series 4e no longer supported since Apr-2011.
All the above links are external links to the main Colortrac support website (www.colortracsupport.com)
Please Note – Product model images/videos shown may show/include additional options or features available at additional cost. Please refer to product key features, product specification table, datasheet information and your quotation for specific standard model features and chargeable software upgrades and scanner accessories. E&OE.
Any quoted scanning speeds are based on scanning a document at 200 dpi. Actual performance and speed will vary depending on other factors such as additional scanning settings, type of document, connected device specification and performance plus operator experience and workflow management. They are therefore indicative only.
Colortrac for the UK and Ireland markets is exclusively and solely distributed by BDM Distribution. For reseller and partner enquiries, please visit www.bdmdistribution.co.uk
